We will refund the amount paid if the order is cancelled due to the unavailability of items or the item was damaged due to mishandling by delivery service provider. We will not entertain any cancellations once the order is confirmed and submitted by the customer.
Exchange & Refunds
All our products sold in good condition are non-exchangeable and non-refundable. However, if the product was damaged due to mishandling or negligence by the delivery service provider, we will happily rearrange to replace or exchange the same item or any item with similar value at no charge. Please retain the product in its original packaging pending a reply. No refunds will be entertained under any circumstances.
Order Amendment Or Cancellation
Orders once received by KSTExpress.com will not be subject to cancellation. If there is failure of delivery due to sender’s incorrect information on any of delivery details, we will not accept any refund request. If there are any changes on delivery details, we will not accept these unless the products have not been shipped.
Cancellation Due To Product Price Fluctuation
In the event of price fluctuation occurred under any unforeseen circumstances, you will be contacted once your order has been placed. If you do not agree with the revised price, you are allowed to cancel the order with no cost. Your credit card shall not be processed for the order you placed earlier.
Right Of Refusal
KSTExpress.com reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer. However, in all such cases KSTExpress.com will refund the amount paid by customer in full.
Should the receiver refuse to accept the delivery, the purchase is considered delivered and no refund will be made.
Any refunds for orders placed will credited back to the original credit card used to purchase the item. We will submit the refunds to be processed by the bank within 7 working days*. Upon submission, the bank will process the credit to your credit card. The time frame for which the credit is refunded will depend on the individual banks.